Privacy policy
PLM Families Together ("PLM Families Together," "we," "us," or "our") respects the privacy of visitors and customers who use https://www.fernora.sbs/ ("Website").
This Privacy Policy explains what information may be collected when you browse the Website, communicate with us, place an order, request customer support, or otherwise interact with Fernora.sbs.
We operate an online storefront offering bathroom-storage products and related household organization merchandise. We use information responsibly to process transactions, communicate with customers, improve the Website, prevent fraud, maintain security, and meet applicable legal obligations.
1. Information We May Collect
Depending on how you interact with the Website, we may collect several categories of information.
Information You Provide Directly
This may include:
- Name;
- Shipping address;
- Billing address;
- Email address;
- Telephone number if provided;
- Order details;
- Product selections;
- Payment-related information;
- Return and refund information;
- Customer-service correspondence;
- Reviews, feedback, or other information voluntarily submitted; and
- Information supplied when requesting assistance.
We do not need every category of information for every transaction. The information collected will depend on the services or functions you use.
Transaction Information
When you purchase products, information associated with the transaction may be recorded, including products purchased, quantities, order value, shipping destination, order status, refund information, and payment confirmation details.
Payment-card information may be processed by third-party payment providers. Where payment information is handled by an external payment processor, that processor may independently process information under its own privacy practices.
2. Automatically Collected Information
When visitors access the Website, certain technical information may be collected automatically by our systems or service providers.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Approximate geographic information derived from technical data;
- Referring pages;
- Pages visited;
- Date and time of access;
- Website interaction information;
- Error and diagnostic information; and
- Similar technical information.
This information helps us understand how the Website functions and identify technical problems.
3. Cookies and Similar Technologies
Fernora.sbs may use cookies, pixels, local storage, analytics tools, or similar technologies.
These technologies may help us:
- Keep the Website functioning;
- Remember certain preferences;
- Maintain shopping or session functionality;
- Understand website traffic;
- Detect suspicious activity;
- Improve navigation and performance; and
- Evaluate the effectiveness of Website features.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect some Website functionality.
4. How We Use Information
We may use collected information for legitimate business and operational purposes, including:
- Processing and fulfilling orders;
- Confirming purchases;
- Arranging delivery;
- Processing returns and refunds;
- Responding to customer inquiries;
- Providing order-related communications;
- Maintaining customer-service records;
- Detecting fraud or unauthorized transactions;
- Protecting Website security;
- Troubleshooting technical problems;
- Improving product and Website experiences;
- Understanding general customer and Website usage patterns;
- Maintaining business records;
- Complying with legal obligations;
- Enforcing applicable terms and policies; and
- Protecting our rights, property, customers, and Website.
5. How We May Share Information
We do not treat customer information as something to be casually distributed. Information may be shared when reasonably necessary for business operations or when permitted or required by law.
Potential recipients may include:
- Payment processors;
- Shipping and fulfillment providers;
- Website hosting providers;
- Information-technology service providers;
- Analytics providers;
- Customer-support platforms;
- Fraud-prevention providers;
- Professional advisers;
- Legal or regulatory authorities when required; and
- Successors involved in a merger, acquisition, restructuring, sale, or other business transaction.
Service providers may receive only the information reasonably necessary to perform the services they provide.
6. Payment Information
Payments may be processed through third-party payment platforms rather than being stored directly on Fernora.sbs servers.
Customers should review the privacy and security practices of the payment provider used during checkout for additional information concerning payment processing.
7. Order Communications
We may send transactional communications concerning:
- Order confirmations;
- Shipping status;
- Delivery information;
- Returns;
- Refunds;
- Product availability;
- Customer-service matters; and
- Other communications necessary to administer a transaction.
These communications may be sent even if a customer has opted out of certain promotional communications because they relate directly to a transaction or account activity.
8. Marketing Communications
If we introduce promotional email or other marketing communications, customers may have the opportunity to unsubscribe from those communications.
An unsubscribe request generally will not stop essential transactional messages, such as shipping confirmations or refund notices.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.
No internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.
If a legally reportable security breach occurs involving covered personal information, we will follow applicable North Carolina breach-notification requirements. North Carolina law requires covered businesses to provide notice following discovery of a qualifying security breach without unreasonable delay, subject to statutory conditions and exceptions.
10. Data Retention
We may retain information for as long as reasonably necessary to:
- Complete transactions;
- Provide customer support;
- Maintain accounting and business records;
- Resolve disputes;
- Detect fraud;
- Enforce agreements;
- Meet tax, legal, regulatory, or reporting obligations; or
- Protect legitimate business interests.
Different categories of information may be retained for different periods.
11. Children's Privacy
The Website is intended for general consumers and is not designed to knowingly collect personal information directly from children in violation of applicable law.
If a parent or legal guardian believes that a child has submitted personal information to us in circumstances where collection was not appropriate, please contact us so the matter can be reviewed.
12. Third-Party Websites and Services
The Website may interact with third-party services or contain links to external websites.
We are not responsible for the privacy practices, content, security, or policies of independent third parties. Customers should review the privacy policies of third-party websites before providing personal information to them.
13. North Carolina Privacy and Consumer Protection Framework
Fernora.sbs will handle personal information in accordance with applicable federal and state requirements. North Carolina currently regulates consumer protection through Chapter 75 and has specific statutory provisions addressing security breaches involving personal information.
North Carolina legislative proposals concerning a broader consumer privacy statute have also been introduced, but proposed legislation should not be treated as current law unless enacted and effective.
Where another privacy law applies to a particular customer, transaction, or category of information, we may apply additional rights or requirements as legally required.
14. Privacy Requests
For privacy questions, concerns, or requests regarding information associated with an order, contact:
Please provide enough information for us to understand the request and, where necessary, verify the relevant customer or transaction.
15. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in technology, business operations, legal requirements, or Website functionality.
The updated version will be posted on the Website with a revised effective date.
16. Contact Information
PLM Families Together
Contact Person: VICTORIA APRIL HUENE
Email: [email protected]
Business Address: 908 Plainview Dr Apt 101, Raleigh, NC 27610
Website: https://www.fernora.sbs/