Refund policy
At Fernora.sbs, we want every bathroom-storage purchase to arrive ready to bring order, convenience, and a cleaner sense of space to your home. Because bathroom organizers are often selected for particular spaces, surfaces, dimensions, and storage needs, we provide a straightforward return process designed to balance customer convenience with the condition and resale value of returned merchandise.
This Return and Refund Policy applies to purchases made through https://www.fernora.sbs/ and is intended to operate consistently with applicable federal law and the laws of North Carolina.
1. Return Eligibility
Unless a product listing states a different return condition, customers may request a return within 30 calendar days after delivery.
To qualify for a standard return, an item should:
- Be unused or only reasonably inspected;
- Be clean and free from stains, residue, odors, moisture damage, or other contamination;
- Remain in substantially original condition;
- Include original components, accessories, mounting pieces, hardware, or other included parts where applicable;
- Include original packaging when reasonably available; and
- Be returned with the order information necessary for us to identify the purchase.
A return request should be initiated before the end of the applicable 30-day period.
2. Bathroom Storage Products and Installation
Our products may include bathroom organizers, shelves, racks, baskets, holders, wall-mounted storage solutions, and other products intended to improve organization in bathrooms and similar household spaces.
Customers should carefully review product dimensions, mounting requirements, surface compatibility, weight limitations, and installation instructions before installation.
For products designed to attach to walls, tiles, glass, cabinets, doors, or other surfaces, customers are responsible for determining whether the selected installation location is suitable. A product should not be loaded beyond its stated or reasonably apparent capacity.
Where a return results from incompatibility with a particular wall, tile, surface, corner, cabinet, or bathroom layout, the return may be treated as a standard change-of-mind or suitability return rather than a product defect.
3. Defective, Damaged, or Incorrect Items
If an item arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us as soon as reasonably possible.
Please include:
- Your order number;
- Customer name;
- Description of the problem;
- Photographs showing the product and packaging when appropriate; and
- Any relevant delivery or shipping information.
We may request photographs or other reasonable information before approving a replacement, refund, or other resolution.
For products damaged during transit, retaining the original packaging may assist us in evaluating the shipping damage.
4. Wrong Item or Missing Components
If you receive the wrong product, an incorrect quantity, or an item missing an essential component, contact us at:
We will review the order and determine the appropriate remedy, which may include supplying the missing component, sending the correct item, authorizing a return, or issuing an appropriate refund.
5. Non-Returnable Situations
A return may be declined when an item:
- Has been substantially used;
- Has been damaged after delivery through misuse, improper installation, excessive loading, or neglect;
- Has been altered, modified, cut, drilled, painted, glued, or otherwise changed;
- Is returned in an unsanitary condition;
- Is missing material components that were supplied with the product;
- Shows damage inconsistent with ordinary inspection;
- Is returned outside the applicable return period without an approved exception; or
- Cannot reasonably be resold because of customer-caused damage or contamination.
These limitations do not eliminate rights that cannot lawfully be waived.
6. Return Authorization
Please do not send merchandise to the return address without first contacting us. Unauthorized returns may experience processing delays.
Return requests should be submitted to:
Approved returns should be sent to:
PLM Families Together
908 Plainview Dr Apt 101
Raleigh, NC 27610
United States
We may provide additional return instructions depending on the nature of the return.
7. Return Shipping Costs
When a return is requested because of a change of mind, ordering the wrong size, selecting an unsuitable product, or another reason unrelated to an error or defect attributable to Fernora.sbs, the customer may be responsible for the cost of return shipping.
When an item is confirmed to have been incorrectly shipped, materially defective, or damaged before delivery, we will determine an appropriate shipping-cost resolution consistent with applicable law and the circumstances of the order.
8. Inspection of Returned Merchandise
After receiving a returned product, we may inspect the item to verify its condition and the reason for return.
Inspection may include checking:
- Product condition;
- Included components;
- Signs of installation;
- Signs of use;
- Damage or contamination;
- Product identity; and
- Consistency with the submitted return request.
A refund will normally be processed after the returned merchandise has been received and reviewed.
9. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
The amount of the refund may depend on the reason for the return and the condition of the returned merchandise. Where a refund is approved, the timing of the funds appearing in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.
If only part of an order is returned, only the eligible portion of the purchase will be refunded.
10. Exchanges and Replacements
Where practical, we may offer a replacement instead of a refund for defective, damaged, or incorrectly shipped merchandise.
Replacement availability depends on inventory. If the requested item is no longer available, we may provide another appropriate resolution, such as a refund.
11. Order Cancellation
If you wish to cancel an order, contact us as quickly as possible at [email protected].
Cancellation requests are not guaranteed once an order has entered processing, packing, or shipment. If an order cannot be cancelled before shipment, the customer may use the applicable return procedure after delivery.
12. North Carolina Consumer Rights
This policy is intended to supplement, rather than eliminate, rights available under applicable law. North Carolina's Uniform Commercial Code contains provisions concerning express warranties, implied warranties of merchantability, fitness for a particular purpose, and limitations of warranties.
Nothing in this policy is intended to exclude or restrict a right or remedy that cannot lawfully be excluded or restricted.
13. Policy Changes
We may update this Return and Refund Policy when our products, fulfillment practices, payment systems, or legal requirements change. The version posted on the website will govern purchases made after its effective date, subject to applicable law.
14. Contact
For return, refund, replacement, or order questions:
PLM Families Together
Contact Person: VICTORIA APRIL HUENE
Email: [email protected]
Address: 908 Plainview Dr Apt 101, Raleigh, NC 27610
Return Address: 908 Plainview Dr Apt 101, Raleigh, NC 27610