Shipping policy

At Fernora.sbs, we understand that bathroom organization is often part of a larger home-improvement project. Whether you are adding a compact storage basket to a small bathroom or creating a more organized space with multiple storage pieces, we aim to make the delivery process clear from checkout through arrival.

1. Shipping Charges

Our standard shipping structure is:

Orders of $10.00 or more: Free shipping

Orders under $10.00: $5.99 shipping fee

The applicable shipping charge will be displayed during the purchasing process where applicable.

2. Order Processing

After an order is successfully submitted and payment is authorized, the order may enter processing and fulfillment.

Processing may include:

  1. Payment verification;
  2. Inventory confirmation;
  3. Product picking;
  4. Packaging;
  5. Shipping-label preparation; and
  6. Handoff to the selected carrier or fulfillment provider.

Processing time can vary according to product availability, order volume, weekends, holidays, and operational circumstances.

3. Delivery Estimates

Any delivery estimate shown on the Website, during checkout, or in a shipping communication is an estimate rather than a guarantee unless expressly stated otherwise.

Actual delivery time can be affected by:

  • Carrier capacity;
  • Weather;
  • Holidays;
  • Address accuracy;
  • Transportation disruptions;
  • Regional delays;
  • Security or customs procedures where applicable; and
  • Other circumstances outside our reasonable control.

4. Shipping Address

Customers are responsible for entering an accurate and complete delivery address.

Please carefully review:

  • Street number;
  • Street name;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code; and
  • Any other delivery instructions requested during checkout.

If an address needs to be corrected, contact [email protected] as soon as possible.

An address change cannot be guaranteed once an order has been processed or shipped.

5. Tracking

When tracking information is available, customers may receive a shipment confirmation or tracking reference.

Tracking information is supplied by the applicable carrier and may not update immediately after the package leaves our fulfillment process.

6. Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please:

  • Check around the delivery location;
  • Ask household members or building management;
  • Check whether the carrier left the package in an alternate location;
  • Review the carrier's tracking details; and
  • Contact us if the package remains missing.

We may work with the carrier to investigate the delivery.

7. Damaged Packages

If a package arrives visibly damaged, customers should document the condition when practical.

Photographs of the packaging and merchandise may help us determine whether the issue occurred during transportation.

Customers should contact:

[email protected]

with the order information and relevant photographs or details.

8. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or a shipment missing an essential component, contact us promptly.

We may request photographs, order information, or other details necessary to investigate the issue and determine an appropriate solution.

9. Shipping and Returns

The standard shipping policy does not replace the Return and Refund Policy.

For customer-requested returns unrelated to a product defect or shipping error, the customer may be responsible for return shipping costs as described in the Return and Refund Policy.

Where the problem results from an incorrect shipment, confirmed defect, or qualifying delivery damage, the applicable remedy will be determined based on the circumstances and applicable law.

10. Small-Order Shipping Charge

For purposes of this policy, an order with a merchandise subtotal below $10.00 is subject to the $5.99 shipping charge.

An order with a merchandise subtotal of $10.00 or more qualifies for standard free shipping, subject to any specific product or checkout disclosure.

11. Shipping Delays

We are not responsible for delays caused solely by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation disruptions, labor disruptions, government actions, or other extraordinary events.

If an order experiences an unusual delay, customers may contact us so that available shipping information can be reviewed.

12. Contact for Shipping Questions

For questions about shipping, tracking, delivery, address corrections, damaged packages, or missing merchandise:

PLM Families Together
Contact: VICTORIA APRIL HUENE
Email: [email protected]
Business and Return Address:
908 Plainview Dr Apt 101
Raleigh, NC 27610
United States